Moorlands Surgery is a large, friendly GP practice based in Darlington. We have over 13500 patients registered at our practice. Our list is open all year round and we welcome new patients living in the area. The partners at Moorlands Surgery remain committed to the ethos of continuous improvement across all areas, reflected by the development of services to improve patient care achieved by investment in our staff and systems.
As an Administrator at Moorlands Surgery the post holder will help deliver a variety of administration and reception services in order to support high standards of patient care. The post holder will offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. They will receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective manner.
Main duties of the job
The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all the items in the following list which is not exhaustive. Duties may be varied from time to time under the direction of the Practice Manager. Answer the telephone promptly and deal with enquiries in a helpful and courteous manner, Maintain confidentiality regarding patients and staff. Book, cancel, amend patients’ appointments using SystmOne. Monitor the practice email inbox. Maintain a good relationship with internal and external stakeholders. Have an overview of the demands and workflow of the Practice during the working day. Ensure the waiting area/reception desk is kept tidy. Arrange appointments for patient reviews as part of QOF management. Register new patients Deal with internal / external post Patient engagement: proactively inform patients of benefits for signing up to the online services where patients can book appointments, order repeat prescription, and view their medical record. Effectively signpost patients to services appropriate to their needs Scan and action the clinical correspondence as per instruction. Process repeat prescriptions received in person, and via SystmOne. File prescriptions actioned by the GP Filing and pulling of patient medical records. Process deductions. Be flexible to cover shifts in the event of staff holidays and sickness at short notice.Find out more about this GP practice Hear from one of our practice nurses Pay & Benefits Watch the video to find out more Living & working in Darlington